Privacy Policy

Reel Craft provides tools for generating short-form videos from user scripts and uploaded media. To operate the Service, we collect account, content, and technical information described in this Policy.

We do not sell your personal information for money. We share data only as described in this Policy, including with vendors and service providers that help us operate the Service.

We collect information you provide directly, information collected automatically when you use the Service, and information generated during video processing.

Information you provide may include:

• account information such as your name, email address, and login credentials (or authentication details provided by a sign-in provider);
• content you submit, including scripts, prompts, captions text, top text, watermarks, and other creator inputs;
• uploaded media files, such as gameplay video clips and music tracks;
• communications you send us, including support requests.

Information collected automatically may include:

• session and authentication data, such as session tokens, login timestamps, IP address, and browser or device user agent;
• usage and diagnostic information, such as requests made, feature use, error logs, and job processing status;
• file metadata and processing details (for example, upload size, duration, format, and generation timestamps).

Information generated by the Service may include audio files, caption timing data, rendered video files, and other output artifacts created from your inputs.

We use information we collect to:

• provide, operate, and maintain the Service;
• authenticate users and secure accounts;
• process scripts, uploads, and settings to generate audio, captions, and final videos;
• store and retrieve generated files and job history;
• detect abuse, fraud, and security incidents;
• debug errors and improve performance and reliability;
• respond to support requests and communicate with you;
• comply with legal obligations and enforce our Terms.

We may share information with the following categories of recipients:

• service providers and infrastructure vendors that support hosting, storage, authentication, job processing, and content delivery;
• AI, speech, transcription, and media-processing providers used to generate requested outputs;
• professional advisors or authorities when required to comply with law, regulation, legal process, or to protect rights, safety, and security;
• a successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

We may also share information when you direct us to do so or when it is necessary to complete a request you initiate.

We use cookies and similar technologies for essential functions such as authentication, session management, and security. Without certain cookies, some parts of the Service may not function properly.

Your browser may allow you to block or delete cookies, but doing so may affect functionality. If we introduce non-essential cookies or analytics tools, we will update this Policy and, where required, provide notice or consent options.

We retain personal information for as long as reasonably necessary to provide the Service, maintain account history, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary by data type. For example, account and session records, uploaded media, generated outputs, and processing logs may be stored for different periods based on operational needs and legal requirements.

When we no longer need data, we will delete it or de-identify it, except where retention is required by law or backups are maintained for disaster recovery.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and for contacting us promptly if you believe your account has been compromised.

Depending on your location, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or a copy of certain information.

You may also request that we close your account or delete certain data, subject to legal, security, and operational requirements. To make a request, contact us at support@reel-craft.com.

We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising privacy rights granted by law.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us at support@reel-craft.com, and we will take appropriate steps.

We and our service providers may process and store information in countries other than where you live. Those countries may have different data protection laws than your jurisdiction.

Where required, we take reasonable steps to use appropriate safeguards for cross-border transfers of personal information.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy and revise the "Last updated" date above. Continued use of the Service after changes take effect means you acknowledge the updated Policy.

If you have questions or privacy requests, contact us at support@reel-craft.com.